The Health and WellBeing Club  Privacy & Cookies Policy

 

The policy: This privacy policy notice is for this website: https://thehealthandwellbeingclub.com and governs the privacy of those who use it. If you wish to discuss data protection matters, please contact us, using the following details: contact@thehealthandwellbeingclub.com 

The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy, you may wish to cease viewing / using this website.

 Policy key definitions:

  • “I”, “our”, “us”, or “we” refer to the business, The Health And Wellbeing Club.
  • “You”, “the user” refer to the person(s) using this website.
  • GDPR means General Data Protection Regulation.
  • PECR means Privacy & Electronic Communications Regulation.
  • ICO means Information Commissioner’s Office.
  • Cookies mean small files stored on a user’s computer or device.

 

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and process any personal information about you electronically using the following lawful bases

We collect personal data when you visit this website, including:

  • Information about your browser, network and device
  • Web pages you visited prior to coming to this website
  • Your IP address

We need this data to operate this website, and to protect and improve our website. This information may also include details about your use of this website, including:

  • Clicks
  • Internal links
  • Pages visited
  • Scrolling
  • Searches
  • Timestamps

 It is our legitimate interest to ensure the site is presented to you in the most effective way possible, to improve our website and to detect fraudulent behaviour

We use the consent lawful basis under GDPR for the processing of your information when you explicitly consent to subscribe to our email mailing list. Your information is used to send you marketing messages within the scope outlined to you at the point of subscription. We collect the following information from you;

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

You can unsubscribe or manage your personal information at any time through any online communications we send. You will find ‘unsubscribe’ and ‘preferences’ links in our marketing messages or you can send an email to contact@thehealthandwellbeingclub.com and request to be removed from our database.

We will continue to process your information until you withdraw consent or it is determined your consent no longer exists.

Your personal data under the consent lawful basis is not shared with any third parties.

We use the contract lawful basis under GDPR for the processing of your information to provide you details about our services, supplying a quote or estimate. We also receive data from clients/3rd parties for which we are a data processor and adhere to storage and deletion rules in our DP policy.

 

We shall continue to process your information until the contract between us ends or is terminated under any contract terms. We shall continue to process your information as a legitimate interest until such time you request us to cease contact and delete your information.

Your personal data under the contract lawful basis is not shared with any third parties.

If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant

Data security and protection

We are an ICO registered company (Registration reference: TBC). We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Data Retention

We retain Personal Information we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a Service you have requested or to comply with applicable legal, tax or accounting requirements).

When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymise Personal Information. If this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible.

We will retain information we process on behalf of our Customers as a data processor for as long as needed to provide Services to our Customers (unless deletion is requested at an earlier time by the Customer) and as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here:

  • the right to be informed
  • the right of access
  • the right to rectification
  • the right to erasure
  • the right to restrict processing
  • the right to data portability
  • the right to object processing
  • the right to withdraw consent
  • the right not to be subject to automated decision-making including profiling

 You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at: contact@thehealthandwellbeingclub.com

You also have the right to complain to the ICO [https://ico.org.uk] if you feel there is a problem with the way we are handling your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

We handle subject access requests (SAR) in accordance with GDPR.

Cookie policy: how we use cookies

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app.

We use below categories of cookies

  • Functional and Required Cookies
    • Help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
  • Preference Cookies
    • Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.
  • Statistic Cookies
    • Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
  • Marketing Cookies
    • Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

 

Functional and Required Cookies

 

Cookie Names: _cfduid

Duration: 30 days

Purpose: To help providing chat box functionality

 

Cookie Name: trustedsite_visit

Duration:  1 Day

Purpose: To scan website regularly and check if it is trusted

 

Cookie Name: AWSALS

Duration:7 days

Purpose:To scan website regularly and check if it is trusted

 

Cookie Name: AWSALBCORS

Duration:6 days

Purpose:To scan website regularly and check if it is trusted

 

Preference Cookies

Cookie Name: messagesUtk

Duration: 1 year

Purpose: Allows the website-support to see previous issues

and reconnect with the previous supporter.

 

Statistic cookies

Cookie Name: _hssc

Duration: 1 day

Purpose: Identifies if the chat box cookie data needs to be updated in the visitor browser.

 

Cookie Name: _hstc

Duration: 1 year

Purpose: Allows the website to obtain data on visitor behaviour for statistical purposes.

 

Cookie Name: hubspotutk

Duration: 1 year

Purpose: Allows the website to obtain data on visitor behaviour for statistical purposes.

 

Marketing Cookies

Cookie Name: _hmpl

Duration: Persistent

Purpose: Used for promoting events or products

 

Visitor Data

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Transparent Privacy Explanations

We have provided some further explanations about user privacy and the way we use this website to help promote a transparent and honest user privacy methodology.

Links to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Email marketing messages & subscription

Under GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing lists. We only collect certain data about you, as detailed in the “Processing of your personal data” section above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

Our EMS provider will be Mailchimp. It is not currently active, but when we create our newsletter – if you subscribe – we will hold the following information about you within our EMS system;

  • Email address
  • I.P. address
  • Subscription time & date
  • Opens, clicks, forwards, geographic and demographic data

Resources & further information

Changes to this Privacy & Cookies Policy

We may change the terms of this Privacy & Cookies Policy from time to time and you should check it regularly. The date on which the Privacy & Cookies Policy was most recently amended will be displayed at the beginning of the policy. If we make any material changes to this Privacy & Cookies Policy we’ll take steps to call it to your attention.

Contact Us

If you have questions about your personal information and our Privacy & Cookies Policy or wish to exercise any of your rights described in this policy, please write to:

The Health and Wellbeing Club

Suite 3, Grapes House

79A High Street

Esher

KT10 9QA

United Kingdom

Email: contact@thehealthandwellbeingclub.com